Refund policy

Returns & Refunds Policy

At Naked Buttah, every product is crafted with care and intention to elevate your self-care rituals. For the safety and integrity of our skincare and wellness products, we do not accept returns or exchanges once an order has been placed. This policy ensures that every item we send is fresh, untouched, and ready for you to enjoy with confidence.

While returns are not offered, we want you to love your Naked Buttah experience. If your order arrives damaged or incorrect, please contact us at support@nakedbuttah.com within 48 hours of delivery with your order number and clear photos. Our team will review the situation and provide you with a store credit that can be applied toward a future purchase. Store credits never expire and may be used on any product available at Naked Buttah.

Our goal is to provide you with peace of mind while shopping and to always deliver products that meet the highest standards of quality. Thank you for understanding our policy and for trusting Naked Buttah to be part of your skincare journey.

 

Frequently Asked Questions

Do you accept returns or exchanges?
No. For the safety and integrity of our products, we do not accept returns or exchanges once an order has been placed.

What happens if my order arrives damaged?
If your order arrives damaged, please contact us within 48 hours of delivery at support@nakedbuttah.com with your order number and photos. We will review your request and issue a store credit if approved.

Do store credits expire?
No. Store credits from Naked Buttah never expire and can be used toward any future purchase.

Can I get a refund instead of store credit?
We do not offer cash refunds. Store credit is our way of making sure you can still enjoy Naked Buttah products without worry.

How do I use my store credit?
Your store credit will be issued as a code or applied to your account and can be entered at checkout just like a discount code.